NAME RT-Extension-QuoteSelection - Quotes selected text, if any, when replying/commenting to tickets WHAT'S THIS DO? Highlight a snippet of text on the ticket display page and click a Reply or Comment link. *VoilĂ !* Your highlighted text (and only your highlighted text) is quoted in the message box. Both the per-transaction Reply/Comment links and the Reply/Comment links under the Actions menu will use the selected text, if any. CAVEATS User signatures aren't inserted when highlighted text is quoted. The per-transaction Reply/Comment links will consider your update a response to the transaction even if you quote from an entirely different transaction. This doesn't matter to most people, and only affects email threading. INSTALLATION perl Makefile.PL make make install May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm Add this line: Set(@Plugins, qw(RT::Extension::QuoteSelection)); or add "RT::Extension::QuoteSelection" to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver AUTHOR Thomas Sibley BUGS All bugs should be reported via mail to bug-RT-Extension-QuoteSelection@rt.cpan.org or via the web at rt.cpan.org . LICENSE AND COPYRIGHT This software is Copyright (c) 2012 by Best Practical Solutions This is free software, licensed under: The GNU General Public License, Version 2, June 1991